Return Policy

Refunds & Replacements

We offer a 30-day satisfaction guarantee. If there is an issue with your order, simply contact us within 30 days of delivery and we’ll make it right.

Due to the hygienic nature of personal care products, we do not require physical returns.

If your item arrives:

  • Damaged

  • Defective

  • Not working as intended

  • Incorrect

We will issue a replacement or refund, no return required.

📧 Contact us at: support@shoplumeea.com

Non-Returnable Items

For hygiene and safety reasons, opened or used personal care items are non-returnable.

This includes:

  • Facial hair removers

  • Beauty and grooming tools

  • Any item that has been opened or used

Incorrect Address / Refused Packages

Orders returned due to incorrect addresses or refused delivery are not eligible for refunds.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card provider.